Player Protection  ·  Limits & Self-Exclusion

Responsible Gaming

Gambling tools exist to keep sessions within limits you set before play begins. Deposit caps, session timers, cooling-off periods and self-exclusion are all available directly through your casino account settings. The table below covers the four primary controls.

Deposit CapDaily · Weekly · Monthly limits
Loss LimitWeekly or monthly net loss cap
Cooling-Off24 hours to 6 weeks account lock
Self-ExclusionExtended or permanent closure

Key Principles of Responsible Play

Session control starts before the first spin — not during it. Setting time and spending parameters in advance removes the in-session decision that high-volatility games are specifically designed to complicate.

Session duration limits and deposit caps operate independently — both can be active simultaneously and neither requires contacting support to activate.

Self-Exclusion and Account Limits

All four tools below are accessible directly through the Responsible Gaming section of your casino account. Deposit caps and loss limits take effect immediately on activation. Cooling-off and self-exclusion requests cannot be reversed during the selected period.

OptionDetails
Deposit Caps Daily, weekly or monthly maximum deposit amount — adjustable downward instantly, upward subject to a cooling period (typically 24–72 hours by design)
Loss Limits Weekly or monthly net loss ceiling — session ends automatically when the limit is reached; cannot be increased within the active period
Cooling-Off Account access locked for a period between 24 hours and 6 weeks — no play, no deposits during the lock; reactivation requires waiting out the full period
Self-Exclusion Extended period or permanent account closure — contact casino support to activate; cannot be undone during the chosen term

Deposit cap reductions apply immediately. Increases to existing limits require a waiting period — typically 24 to 72 hours — before taking effect. That delay is by design.


Spotting the Signs of Problem Gambling

The indicators below are behavioural and financial patterns associated with gambling harm. Recognising them early is the point at which tools like cooling-off and self-exclusion are most effective.

Behavioural Patterns

  • Increasing bet sizes to feel the same level of engagement as before
  • Chasing session losses with larger wagers to recover the deficit
  • Gambling activity interfering with work responsibilities or personal commitments
  • Hiding the amount of time or money spent on gambling from others
  • Borrowing money specifically to continue playing
  • Feeling restless, irritable or anxious when unable to access gambling

Financial & Psychological Indicators

  • Gambling occupying most of your thoughts outside of sessions
  • Mood directly dependent on winning or losing outcomes
  • Unexplained financial difficulties appearing without clear cause
  • Growing detachment from work, family or previously important activities
  • Strong recurring urge to conceal gambling activity or losses
  • Consistently underreporting the extent of losses or hours played when asked
If three or more of the above apply to your current pattern, the self-exclusion and external help options below are the relevant next step.

Access to Professional Help Resources

The resources below are available without referral and without disclosing information beyond what you choose to share.

ResourceDetails
Self-Exclusion Tool Activate directly in your casino account under the Responsible Gaming or Player Protection section — no support ticket required for initial activation
External Specialists Organisations specialising in gambling addiction provide one-to-one support, therapy referrals and structured recovery programmes — accessible independently of your casino account
Confidential Helpline 24/7 trained professionals available by phone or live chat — sessions are private and do not require identification or account details to access
Educational Content Information on gambling harm patterns, cognitive bias in slot mechanics and bankroll risk is available through external gambling harm organisations including GambleAware and GamCare

Self-exclusion activated through your casino account is the most immediate intervention available. External support organisations operate independently of any casino and can be contacted at any time regardless of whether you have taken action through your account.